A few good men... and more...(1)

The world is not a total chaos, if for some reason you thought it may be so. Jiji thought it was a rainy day so she could have hot chocolate and keep herself busy with completing the Dan Brown’s Novel her son gave three mothers day’s back… Just as she started then something came up and she could never finish the book, but today she does not seem to be finding it at  last when she thought it’s time to relax and start on her backlog readings.

“Jiji,” called her friend Devi online.

“You know I developed a website and it was through Intuit. They offered at least five domains that can be developed using that account, but almost until now, everything seems to have gone wrong”, said Devi.

“Mm. Is that so? What happened?” asked Jiji.

“Well, I developed this website, for the company that I am developing and people were even getting to know about it slowly as it increased in circulation, specially that being the Tax season” she added.

“I’m listening” said, Jiji.

Devi continued her story of her woes, “And, you know my hubby also has a business of his own and we thought, ‘since Intuit was offering such an excellent service, why not make use of the offer to let us develop few more of the websites?’ and I gave my user id and password because it is from the same user account.”

“Did you?” asked, Jiji.

“Well, actually we have to share the user id and password, or there is no way to access the account...” said, Devi.

“I see that,” Jiji said.

“So, when Kris wanted to develop his website, he used the same passwords and for some reason, instead of developing his website, it erased my website in its place” Devi said.

“So, first thing I told him was not to save it, or publish it. However, the damage was already done, it looked like he did save the site, even though he said, he did not publish...” Devi said.

“So, you are here to find out what you need to do to get back the site?” Asked Jiji.

“No, actually not. I am here to let you know, how well it was handled in such a short time” Devi said.

“This happened on Sunday and for some reason I did not call them on Monday. However, I remembered that I could ask the customer service for website developing and was able to talk to someone in just a couple of minutes. I have called their 800 number and followed some instructions and there, there was this helpful guy by name Jim.”

“Ahem..” said Jiji.

“Well, once I identified my company and verified my details, Jim asked me to close all the website windows and allocated a different account for Kris, and went back to the last save about one month back and restored the other website I developed, as I was talking to him over the phone, all in a matter of seconds, even before I finished my sentence,” Devi said.

“Wow! That’s so nice of Intuit! You did not have to wait, did not have to give the vague numbers and user ids etc., all you had to do was, identify you with their account ID!” Jiji said,

“Most important was that I did not have to be kept on hold for some two hours!” replied Devi.

“Positive things like these need to reach people! Of course, I will let others know! What do you know; Intuit has earned some good customer base just now!” Jiji concluded the conversation and started to look for The Davinci Code, wondering if she can find a clue…